At Jouven Success University, we are committed to providing high-quality courses and training to help business professionals achieve their goals. We understand that sometimes circumstances change, and you may need to request a refund. Our refund policy is designed to be fair and transparent, ensuring clarity for both parties. Please read the following policy carefully.
1. General Refund Policy
1.1 Online Courses
Refund requests for online courses must be made within 14 days of purchase. To be eligible for a refund, you must not have accessed more than 25% of the course content.
1.2 Virtual Training (One-on-One and Group Sessions)
Refund requests for virtual training sessions must be made at least 48 hours before the scheduled start time. If you request a refund within this timeframe, you will receive a full refund.
2. Refund Request Process
2.1 How to Request a Refund
To request a refund, please contact our support team at [support@jouvensuccess.com] with your order number and the reason for your refund request. Our team will review your request and respond within 5 business days.
2.2 Refund Approval
If your refund request is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days. You will receive a confirmation email once the refund has been processed.
2.3 Partial Refunds
In certain situations, partial refunds may be granted (if applicable):
- For courses where more than 25% of the content has been accessed, but extenuating circumstances can be demonstrated.
- For virtual training sessions if the request is made less than 48 hours before the scheduled start time, and a valid reason is provided.
3. Non-Refundable Items
3.1 Special Offers and Discounts
Courses or training sessions purchased at a discounted rate or as part of a special offer are non-refundable unless otherwise stated.
3.2 Completed Courses or Training Sessions
No refunds will be issued for courses or training sessions that have been completed.
4. Exceptional Circumstances
We understand that exceptional circumstances can occur. If you believe your situation warrants special consideration, please contact our support team at contact us form with detailed information about your situation. We will review and address each case individually.
5. Contact Information
For any questions regarding our refund policy, please contact us at:
- Contact Form
- Phone: +1-347-815-0474
- Address: 8369 NW 66 St Ste A3763, Miami, FL 33166
We value your business and are committed to your satisfaction. Thank you for choosing Jouven Success University.